The Care Quality Commission has recently published two new resources to help drive improvement in GP practice and in adult social care:
Driving improvement: Case studies from 10 GP practices -  A wide range of staff were interviewed at ten GP practices originally rated as inadequate or requires improvement to discover what common traits these services have that helped them improve to either good or outstanding at their next inspection.  The biggest thing all of these practices had in common, was understanding everyone had a role to play in improving services, including staff: clinical, nursing, administrative, and managerial, as well as patients.  Could you help your local GP hear the patient voice and what improvements they want to see? 
Driving improvement: Case studies from adult social care services - Nine  adult social care services were interviewed across the country that have managed to turn around their inspection quality rating from inadequate to good.   This report provides honest insight from a wide range of people, including people using the services, as well as their families and carers, and staff and other professionals.  They describe how it felt to be rated as inadequate, what impact this had, the challenges they had to overcome and how they got back on track.
Can you help your local GP practices or adult social care service hear the patient voice? Use these reports to start a conversation and tell the CQC about it at This email address is being protected from spambots. You need JavaScript enabled to view it..